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Terms & Conditions

Cancellation Policy

We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we require our contracted carriers to give a refund for any reservation canceled with a minimum six ( 6 ) hours notice prior to the pickup time. Refunds usually show to your account within 30 days. All contracted carriers charge a $5.00 processing fee for each leg of a reservation that is canceled at any time after booking and prior to six (6) hours before the pickup time.

Contracted carriers will not refund payments if cancellation occurs within 6 hours of pickup time or if the traveling party elects not to appear for a pickup (a no show).

About Baggage

Heightened security measures have been implemented by the FAA and TSA that affect the type of baggage that is acceptable on both domestic and international flights. We urge all of our passengers to contact their airline to receive specific information about the changes in baggage regulations.

Luggage Rules

We allow two pieces of checked baggage and two personal-type pieces for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes.

Maximum size is 62 inches (length + width + height) per piece of luggage. Over-sized items in excess of 62 inches but not more than 80 inches count as 2 bags. Personal-type items include purses, briefcases, cameras, food containers, or laptops cases. Carry-on bag dimensions are limited to 10 x 16 x 24 inches.

No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of such baggage.

Pets must be transported in a pet carrier. If the pet carrier is small enough to be carried on the passenger’s lap, it will count as a carry-on and may be taken on a shared van. Larger pets in pet carriers will require an exclusive van. Please email us at reservations@GoGoWinShuttle.com, if this is the case.

Golf bags are counted as two pieces of luggage. Surfboards, body-boards, etc., that are four (4) feet in length or less can be taken on a shared van and count as one piece of luggage. Boards over four (4) feet in length require an exclusive van. Please email us at reservations@GoGoWinShuttle.com , if this is the case. Snow skis may be taken on a shared van and each pair counts as a piece of luggage.

Children’s Luggage

Children under 2 who are riding for free are allowed 1 carry-on piece of luggage. If you need to bring additional bags for children under 2 years of age, you will need to indicate the extra bags while making the reservation.

Children’s strollers or other non-carry on type items with dimensions different from a standard piece of luggage, may count as 2 bags or require an exclusive shuttle. Please contact us at reservations@GoGoWinShuttle.com to confirm.

If you have more than two (2) pieces of checked luggage per person or multiple large boxes (over 80 inches) you require an exclusive shuttle to guarantee we can accommodate your reservation. Please email us at reservations@GoGoWinShuttle.com, if this is the case. If you have more than the allotted luggage at pickup time, we do not guarantee your reservation can be accommodated, and the reservation cost will remain the responsibility of the passenger.

LOST LUGGAGE

We will not be held liable for lost baggage since baggage is never removed from the passenger’s presence, and is stored in the passenger compartment in which the passenger is riding. A passenger’s baggage remains, at all times, the responsibility of the passenger.

Traveling with Children

We welcome the opportunity to shuttle your children. Children two (2) years of age and younger travel free with a paying and accompanying adult. If making an online reservation, please indicate the number of children traveling so that we can set a seat aside, as California state law does not allow children to ride in the lap of an adult.

If your child is under the minimum age/weight standards set by the state of California, you are required to supply an approved car seat for each child to which the law applies. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the California Child Passenger Restraint Requirements.

Note that the California law changed on January 1, 2002. New California Child Passenger Restraint Requirements are as follows:

New California Child Passenger Restraint Requirements

(Excerpts from the California Vehicle Code)

27360.

(a) No parent or legal guardian, when present in a motor vehicle, as defined in Section 27315, shall permit his or her child or ward to be transported upon a highway in the motor vehicle without providing and properly securing the child or ward, in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child or ward is at least one of the following:
(1) Six years of age or older.

(2) Weighs 60 pounds or more.

(b) No driver shall transport on a highway any child in a motor vehicle, as defined in Section 27315, without providing and properly securing the child in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child is at least one of the following:

(1) Six years of age or older.

(2) Weighs 60 pounds or more.